FAQS

Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please email angela@maonoglobal.com

1. What type of payments do you accept? 

We accept PayPal and all major credit/debit cards including Visa, MasterCard, American Express, and Discover. All credit card payments are processed and secured by PayPal. 
You DO NOT need to have a PayPal account. Just select  "Pay with Debit or Credit Card" on the Payment Page. 

Maono payment method

2. Has my order been dispatched yet?

Orders are generally shipping 7-30 working days, sometimes sooner. You will receive a shipping email when your order has been shipped, please check your SPAM/Junk box just in case it slips in there. If you cannot find your shipping email or think you may have deleted it, contact us on email .com and we can give you real-time information on whether your order has been shipped or not.

In addition, due to the COVID-19 breakout, some logistics channels are suspended so the shipping time will be extended 7-15 days on the original shipment. 

More details please click here to have a look.

3. My item arrived broken or damaged what can I do?

If your product is damaged then please take photos and send them to us on Email. We will then ask if you would like a refund or another sent. We are not responsible for any damages to boxes, cases or other packaging. This is the carrier's responsibility to handle them with care, we have no control over this.

4. I ordered 2 or more items, why did I only receive one?

When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you!

5. I need to cancel or change my order. How to do?

We always try our best to cancel your order, while, if the order has already been shipped by logistics and the parcel is on the road, we cannot cancel it or interput it, especially in the current global epidemic situation.

If you would like to change the order, please contact us ASAP. We will try our best to accommodate any changes providing your order hasn't been shipped. If the parcel has been shipped then we unable to do the change. 

If the product arrives at the destination and you still do not need the package, you can reject it and let it be automatically returned. Then we will deduct the corresponding logistics distribution fee and refund the main part of the product amount. (The logistics and distribution fee will be sent to your email in the form of electronic bills)


6. My order is still not here please help?

If your order has taken longer than 60 working days from shipment, especially no logistics update for 45 dyas, then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.

7. Why did I not receive a confirmation email after placing the order?

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you would still not find it and would like it to resent then please do let us know.

8. I was charged more than what the product was advertised?

All of our products are processed in USD. The price may be shown in your local currency when browsing but once you check out in will revert into USD. Any additional charges you may see on your bank statement will be applied by your bank due to conversion fees and not us. Also, any import/customs duty or VAT is liable with you (the customer) and not us (Maonoglobal Official).


9. I don't have a tracking number, when will I get it?

When you receive your shipping email it will be in there most of the time, if not you can email us on angela@maono.com for an update on your tracking.

 

Any questions, just feel free to contact us angela@maonoglobal.com